FACS Service Management Software

PRODUCT OVERVIEW:

The PROFIT TRACKER SERVICE MANAGEMENT module allows your service department to receive and dispatch emergency service as well as schedule future committed service and service contract work. The system supports both residential and commercial service applications. The software has the ability to group units by unit location or area served, track specific job tasks for each piece of equipment and then schedule the inspection. It also provides long term manpower scheduling reports showing contract commitment for the next twelve months.

The Service Management module also incorporates work order billing, to insure that your billing is sent to your customers in a timely fashion thus positively affecting your cash flow.

PRODUCT CAPABILITIES:

Automated Dispatch
Emergency and scheduled service contract calls routed by:

Date/Zone
Date/Call Status
Date/Technician
Calls prioritized


Automated Contract Inspection Scheduling
Service History Tracking by Equipment/Unit
Pop-Up Windows:

Accounts Receivable Information
Purchase Order Assignment
Specific job Tasks
Specific Equipment Notes
Specific Call Notes
Serviceman Information
Service Billing Information
Service Problem Codes


Service Technician Call Prioritization
Flexible Customer Location Query
Automatic Billing:

Costing of Service Work Orders
Costing of Service Contracts


Automatic Amortization of Service Contracts
Supports Multiple Labor Rates and Tracks Rates by Customer
Groups Units by Unit Location or Area Served
Tracks Specific Job Tasks for each Piece of Equipment
Provides Long Term Manpower Scheduling for Service Contracts
Provides Warning Messages for Emergency and Overdue Calls
Prints Serviceman Schedule
Automatically Updates Service History
Provides Comprehensive Service Financial Reports
Provides Comprehensive Service Technician Reports
Provides Comprehensive Dispatch File Reports
Provides Comprehensive Service and Warranty Reports
Provides Comprehensive Sales and Marketing Information

CUSTOMER BENEFITS:

Specifically Designed for Commercial, Residential and Industrial Service Organizations
Reduces Unapplied Time Through Automated Scheduling and Proper Routing of Technicians
Reduces Billing Cycle and Increases Cash Flow through Automated Billing
Allows You to Evaluate Specific Areas of Your Service Department with Comprehensive Management Reports
Financial and Management Reports are Timely and More Effective
Provides Sales and Marketing Information that is Used in Generating Sales Leads for:


Service Contract Renewals Service Contract Sales
New Equipment Sales
Retrofit Sales
Customer Appreciation Letters


Improves Customer Relations by Providing your Employees with the Necessary Business Tools to Ensure they Project a Professional Image.

PRODUCT REPORTS:

Management Analysis Reports:
Cross Margin Analysis
Serviceman Analysis
Service Contract Profitability
Work Order/Invoice Trace
Serviceman Labor
Warranty Contract Analysis
Warranty Contract Expiration
Service Contract Analysis
Service Contract Renewal
Equipment Analysis
Service Call Aging
Service Call By Status
Service Contract Sales
Serviceman Productivity
Scheduled Call Manpower Report
Product Requirement Report